Just paid my Telstra bill and had a weird survey afterwards. I had to answer from 1 to 5 if the guy had answered my query. I said 3.75. Then they asked me to rate the overall experience (wow). I said 5, since it was earth shattering ::). Then they had the gall to ask me to put it in words why I had rated it like that, so it was "I dunno -  he seemed fair dinkum, and he did what he was supposed to do. What a stupid question."

I am on VOIP, mynetphone

$200 for the year

sometimes you surveys after you talk to telephone representatives of certain companies

comm bank gave me a survey to do after i talked to some girl about my account for a few hours

Sprintcyclist wrote on Oct 29^th, 2011 at 10:40am:

I am on VOIP, mynetphone $200 for the year

I use Gotalk on VOIP, and Telstra for home phone and Internet (bundled). In our exchange they are the only providers to give ADSL2+

We hardly use Telstra for actual calls. The downside with Telstra is that they don't offer naked DSL.

muso wrote on Oct 29^th, 2011 at 10:39am:

Just paid my Telstra bill and had a weird survey afterwards. I had to answer from 1 to 5 if the guy had answered my query. I said 3.75. Then they asked me to rate the overall experience (wow). I said 5, since it was earth shattering ::). Then they had the gall to ask me to put it in words why I had rated it like that, so it was "I dunno -  he seemed fair dinkum, and he did what he was supposed to do. What a stupid question."

Probably some twisted way of off-loading someone they don't like... Possibly an insidious form of corporate bullying... Like, say, those who don't rate 4 or higher and they're not the right 'corporate cultural fit', then out the door they go... And why? Because you (the customer) asked for it.