Westfield Woden under fire for poor tenancy choices

Date
    January 14, 2015
   

Westfield Woden's food retailers are continuing to criticise their landlord for failing to respond to declining foot traffic and for bringing new competition into the mall within metres of other traders. 

Bakery products are being sold near a long-term bakery, a sushi outlet, which has since left, was allowed to trade next to another long-term sushi tenant, and a tea retailer was set up near another tea shop.   :(

The Canberra Times reported on Monday tenants had appealed for rent relief after major tenants including Medibank had left the mall.

Cafe Gaudi, one of the mall's biggest food tenants near the main entrance off Corinna Street, surrendered its lease after 13 years, unable to cope with a 30 per cent increase in rent.

Co-owner Maria V. Estanillo said they had lost money after paying top dollar for the business, sinking profits into two refurbishments, and were unable to afford another refurbishment due in 2015 which would have cost $250,000.

"My husband and I felt we were knocking our heads against a brick wall. We managed to get a full restaurant by halving prices, coming up with specials like $10 meals. The takings we were making were half what we were doing five years ago," Mrs Estanillo said.

She said Westfield charged them extra for trading outside core mall hours. "They really nailed you for every single thing you do, any outgoings you would not think of," Mrs Estanillo said.

"In the end they offered to surrender the lease, so we surrendered the lease," she said.

She said while they were obliged by their lease to do regular refurbishments, the mall had not upgraded the shopping centre in many years.   :(

"It is a big corporation, we are a small fish in the bigger picture fo them. They tried to milk us up to the last minute instead of saying, 'You are going to go, you surrendered the lease, let's see if we can reduce the rent a little bit, lets see if you can stay afloat'," Mrs Estanillo said.

Cafe Gaudi's Facebook page says Westfield under-valued what the family business had done for 13 years, and the fact it had a strong following from loyal customers.

Other tenants say the mall's golden era ended long ago, but Westfield was not adjusting its rent or leasing to help traders.

"Ten to 15 years ago the mall had plenty of traffic. Weekends here were massive," a food court retailer said.

Tenancy changes at Coolemon Court shopping centre at Weston Creek, the arrival of Canberra Outlet Centre [formerly DFO], Majura Park and new Braddon retailers had given people a wider choice.

"Traffic [at Woden] is still reasonable, but the landlord is alway looking  for a positive increase. Traffic is down from what it used to be, for long-term tenants it is down by 30 to 40 per cent," a shop owner said.

Westfield had offered new tenants substantial rental discounts which has caused dismay among long-term tenants.

"They will put anyone in with no regard to the tenancy mix. The better the trading, the better their ability to pay rent. Poor tenancy choices are causing some tenants to go broke."

Another trader said: "When the rents are so low, they should look after the tenants. When Westfield fills a vacancy they profit with associated fees such as design coordination and hoarding fees."

A spokeswoman for Westfield said a number of factors played a role on shop locations within the mall but an overarching approach was to have a precinct where retailers of a similar usage were placed together. This was usually how shoppers would shop, she said.

Read more: http://www.smh.com.au/business/retail/westfield-woden-under-fire-for-poor-tenancy-choices-20150113-12n6hx.html#ixzz3OkI3LKk7

Bakery products are being sold near a long-term bakery, a sushi outlet, which has since left, was allowed to trade next to another long-term sushi tenant, and a tea retailer was set up near another tea shop.      :(

Westfield are rapists, a quick google check by any prospective tenant would have them running a mile.

wrote on Jan 14^th, 2015 at 9:39am:

Bakery products are being sold near a long-term bakery, a sushi outlet, which has since left, was allowed to trade next to another long-term sushi tenant, and a tea retailer was set up near another tea shop.      :(

I really hate seeing that.... At Coolemon court a sushi bar set up.. and just as they opened woollies started one up exactly opposite them....I get so angry the big guns do everything to wipe out the little guy and the owners do nothing to protect them....why anyone would put money into these places I will never understand...

you know what they say about loyalty and taking it for granted.... >:( >:( >:(

innocentbystander. wrote on Jan 14^th, 2015 at 9:53am:

Westfield are rapists, a quick google check by any prospective tenant would have them running a mile.

Perfect answer - two jelly beans (though it nearly chokes me).    Wouldn't touch 'em with a barge pole.


" major tenants including Medibank had left the mall."

There you have it in a nutshell - interactive economic factors including government service offices (I use that term advisedly) that draw customers all contribute to the workings of a micro-economy - and by extension - a macro-economy (on a different scale, of course).

Chopping services has effects one way AND another.... apart from less income to public servants (job creation scheme?), the lack of their offices to the public reduces traffic flow in a shopping centre.

Just one more un-thought-out consequence.

On a macro level - reducing services to 'world economy' buyers leads to their not 'walking through' your economy as much.

Revamp needed... nothing new.

"As the re-engined and re-black boxed Abbott BudgetLiner A2104 took to the skies over Canberra for its test flight.. engineers in the back and on the ground were watching carefully every move... many of the Thatcher Non-Industries components were still in use... but Abbott had decided the cost of replacement was not worth it....

On the ground retail industry paused and many were watching the skies in fear.. memories of the first A2014 crash still burned deeply in the minds of those below... and many wondered why the same design team had been left in charge after their obvious failings with the original test Budgetliner."

Like I always say,

What about the landlords greed !!

cods wrote on Jan 14^th, 2015 at 9:57am:

wrote on Jan 14th, 2015 at 9:39am: Bakery products are being sold near a long-term bakery, a sushi outlet, which has since left, was allowed to trade next to another long-term sushi tenant, and a tea retailer was set up near another tea shop.      :( I really hate seeing that.... At Coolemon court a sushi bar set up.. and just as they opened woollies started one up exactly opposite them....I get so angry the big guns do everything to wipe out the little guy and the owners do nothing to protect them....why anyone would put money into these places I will never understand... you know what they say about loyalty and taking it for granted.... >:( >:( >:(

Remember when coles and woolies would do secret leases with the landlord which stipulated that an Aldis could not setup for at least 10 years !!