Sharp increase in NBN complaints, Telecommunications Industry Ombudsman says
By Margaret Paul
ABC News
Updated about an hour ago


The Telecommunications Industry Ombudsman (TIO) has recorded a sharp increase in the number of complaints about the National Broadband Network (NBN).   :(

The Ombudsman's annual report for 2014 to 2015 shows the total number of complaints has fallen for the fourth year in a row, dropping 12.4 per cent last year to stand at more than 124,000.

But the number of complaints about the NBN increased by 70 per cent to 6,700 — mostly because of delays in connection and missed installation appointments.

Acting Ombudsman Diane Carmody said the number was not a surprise, as more people are signing up for the NBN, but the delays are extremely frustrating for customers.
NEW COMPLAINTS PER 1,000 CUSTOMERS
NATIONAL RATE      5.8
VIC      5.9
NSW      5.1
SA      5.1
QLD      4.4
TAS      4
WA      3.9
NT      3.1

"Why are things not going right? Why is it that when technicians are booked, they're not turning up? Why have they been perhaps diverted to some other job?" Ms Carmody said.   :(

She said the TIO had met with the telcos and the NBN about the issue, but it is up to them to improve their communication.

"I think getting them together around the table is the first important thing, to work out what are those systems and to talk with each other," Ms Carmody said.

The report shows there was a 21 per cent drop in the number of complaints about mobiles.

Ms Carmody said that was because investment in infrastructure has improved coverage, and fewer complaints about excess data charges.

There was a slight increase in complaints about landlines and internet connection.

Yeah, let’s run FTTN over this crappy copper, what could go wrong?

Jovial Monk wrote on Oct 9^th, 2015 at 3:19pm:

Yeah, let’s run FTTN over this crappy copper, what could go wrong?

Maybe you could try reading.... it is about MISSED APPOINTMENTS.

It is about complaints.

The copper is rotten. The copper is too thin, that is why the idiots are rolling out new copper!


Quote:

Consumer complaints about problems with their phone and Internet services soared to 124,000 in the 12 months of the 2014-2015 financial year as telcos grapple with maintaining service levels under the strict regime of the Telecommunications Consumer Protections (TCP) code. The latest report from the Telecommunications Industry Ombudsman (TIO) reveals the significantly high level of complaints about mobile, Internet and landline services which still plague the industry even after the total number of complaints about telcos dropped 10.5% in 2014-2015.

http://www.itwire.com/it-industry-news/telecoms-and-nbn/69793-thousands-hit-the-complaints-lines-to-telcos

See the bit about “landline services?”

wrote on Oct 9^th, 2015 at 2:25pm:

"Why are things not going right? Why is it that when technicians are booked, they're not turning up?

It took me three goes to get a technician out to install my NBN.

The first two times, they just didn't show up.

No explanations, and no apologies.

The same thing has happened to a few people I know here in Vic Park.

Now that it's up and running, though, it's fantastic.

No more buffering of porn YouTube videos. Yay!

greggerypeccary wrote on Oct 9^th, 2015 at 5:18pm:

No more buffering of porn YouTube videos

A fine example of the value of Labor's massive pork barrel.

.......taxpayers paying for Pecker's porn.....how much porn does Pecker pick?  ;D 

Swagman wrote on Oct 10^th, 2015 at 9:39am:

greggerypeccary wrote on Oct 9th, 2015 at 5:18pm: No more buffering of porn YouTube videos A fine example of the value of Labor's massive pork barrel. .......taxpayers paying for Pecker's porn.....how much porn does Pecker pick?  ;D

The internet delivers much more than porn Swag....Build it once and built it last....This shambles will be obsolete before it is finished....Malcolm Turnbull will go down in history as the man who delivered a dud!!!

>:( >:( >:(

Swagman wrote on Oct 10^th, 2015 at 9:39am:

greggerypeccary wrote on Oct 9th, 2015 at 5:18pm: No more buffering of porn YouTube videos A fine example of the value of Labor's massive pork barrel. .......taxpayers paying for Pecker's porn.....how much porn does Pecker pick?  ;D

A lot more, now.

Thanks to the NBN   ;)

Watching Turncoat sell his soul at the NSW Lib council.

philperth2010 wrote on Oct 10^th, 2015 at 9:46am:

The internet delivers much more than porn Swag....

http://img.picturequotes.com/2/3/2166/what-you-talkin-bout-willis-quote-1.jpg

Sharp Increase In NBN Complaints

it's OK, the adults are in charge

how many people had the NBN when labor were last in power??????..about 25 wasnt it??>. ;D ;D ;D ;D ;D..somewhere  in the backwaters of tassy..

Jovial Monk wrote on Oct 9^th, 2015 at 3:19pm:

Yeah, let’s run FTTN over this crappy copper, what could go wrong?

Entropy is a fact: paul morphy worked it out years ago and went crazy before he turned 20  :D :D

cods wrote on Oct 10^th, 2015 at 11:21am:

how many people had the NBN when labor were last in power??????..about 25 wasnt it??>. ;D ;D ;D ;D ;D..somewhere  in the backwaters of tassy..

cods loves entropy:  ;)

mariacostel wrote on Oct 9^th, 2015 at 3:25pm:

Jovial Monk wrote on Oct 9th, 2015 at 3:19pm: Yeah, let’s run FTTN over this crappy copper, what could go wrong? Maybe you could try reading.... it is about MISSED APPOINTMENTS.

maria is a woman who rushed in too soon... and forgot to add the situation up and is now crying in the hands of her sexless cousin  :o :o

go girl power  ;) ;)

cods wrote on Oct 10^th, 2015 at 11:21am:

how many people had the NBN when labor were last in power??????..about 25 wasnt it??>. ;D ;D ;D ;D ;D..somewhere  in the backwaters of tassy..

Wasn't it planned on the back of a napkin in a RAAF jet? Great work, Labor!  ;D ;D ;D

Armchair_Politician wrote on Oct 12^th, 2015 at 8:23am:

cods wrote on Oct 10th, 2015 at 11:21am: how many people had the NBN when labor were last in power??????..about 25 wasnt it??>. ;D ;D ;D ;D ;D..somewhere  in the backwaters of tassy.. Wasn't it planned on the back of a napkin in a RAAF jet? Great work, Labor!  ;D ;D ;D

armchair hates copper internet but can't tell anyone: oh noes, lets all shed a tear for his arrogant but awfully awful pain!

Hey, when is the backflip dear armchair?  :D :D

Armchair_Politician wrote on Oct 12^th, 2015 at 8:23am:

cods wrote on Oct 10th, 2015 at 11:21am: how many people had the NBN when labor were last in power??????..about 25 wasnt it??>. ;D ;D ;D ;D ;D..somewhere  in the backwaters of tassy.. Wasn't it planned on the back of a napkin in a RAAF jet? Great work, Labor!  ;D ;D ;D

even then it turned out 10 times better than anything the libs could come up with in 5 yrs with their best brains working on it!  :D :D :D

The panel of experts designed the FTTH scheme. Not Conroy and Rudd. RWNJs just can’t learn, don’t have learning circuits in their brain I think.

Turnbull has a copper anchor around his neck  ::) ::)

NBN bought $15m of copper wiring for the next five months—ABC local radio news just now.

What a waste! Other, sensible, countries are running out fibre so the NBN more ons in charge had to look far and wide to find someone still making copper telephone wiring! Fibre is cheaper to buy and roll out and offer so much more. This MTM crap is a criminal waste of taxpayers’ money!

A $100+Bn waste that will have to be ripped up and FTTH rolled out as soon as this crazynes is completed.

It is also a broken promise by Malodorous, he said fibre would be rolled out where the copper was inadequate (all of it is inadequate, too thin so too high impedance for high speed broadband! No wonder they are under provisioning the stupid nodes with fibre—the copper cannot handle high speed anyway!

So much for “technology agnosticism!”

And fanbois here cheer on this lunacy and criminal waste and betrayal of the country!

Jovial Monk wrote on Oct 21^st, 2015 at 6:40am:

NBN bought $15m of copper wiring for the next five months—ABC local radio news just now. What a waste! Other, sensible, countries are running out fibre so the NBN more ons in charge had to look far and wide to find someone still making copper telephone wiring! Fibre is cheaper to buy and roll out and offer so much more. This MTM crap is a criminal waste of taxpayers’ money! A $100+Bn waste that will have to be ripped up and FTTH rolled out as soon as this crazynes is completed. It is also a broken promise by Malodorous, he said fibre would be rolled out where the copper was inadequate (all of it is inadequate, too thin so too high impedance for high speed broadband! No wonder they are under provisioning the stupid nodes with fibre—the copper cannot handle high speed anyway! So much for “technology agnosticism!” And fanbois here cheer on this lunacy and criminal waste and betrayal of the country!

53/47

Like I said, brainless fanbois cheer on the nonsense despite the steeply rising cost.

Quote:

Morrow later clarified that remediation work with additional copper would be required in FTTN areas with pair gains systems, poor service quality or inadequate capacity.  He also revealed NBN has ordered 1800 kilometres of copper at a value of $14 million, but claimed it was not clear the network builder would need to use the full amount.

http://www.itnews.com.au/news/nbn-spent-14m-on-1800km-of-new-copper-for-fttn-410778

What a waste! $15m is just the start of course, said to be 5 months stock. They STILL don’t know the state of the Telstra copper! Waste of time, waste of money, betrayal of the country! Those on FTTN will be stuck on 12:1 forever.

the fanbois are actually vested foreign interests  :D :D :D :D

Jovial Monk wrote on Oct 21^st, 2015 at 9:27am:

Quote: Morrow later clarified that remediation work with additional copper would be required in FTTN areas with pair gains systems, poor service quality or inadequate capacity.  He also revealed NBN has ordered 1800 kilometres of copper at a value of $14 million, but claimed it was not clear the network builder would need to use the full amount. http://www.itnews.com.au/news/nbn-spent-14m-on-1800km-of-new-copper-for-fttn-410778 What a waste! $15m is just the start of course, said to be 5 months stock. They STILL don’t know the state of the Telstra copper! Waste of time, waste of money, betrayal of the country! Those on FTTN will be stuck on 12:1 forever.

53/47

mariacostel wrote on Oct 21^st, 2015 at 3:02pm:

Jovial Monk wrote on Oct 21st, 2015 at 9:27am: Quote: Morrow later clarified that remediation work with additional copper would be required in FTTN areas with pair gains systems, poor service quality or inadequate capacity.  He also revealed NBN has ordered 1800 kilometres of copper at a value of $14 million, but claimed it was not clear the network builder would need to use the full amount. http://www.itnews.com.au/news/nbn-spent-14m-on-1800km-of-new-copper-for-fttn-410778 What a waste! $15m is just the start of course, said to be 5 months stock. They STILL don’t know the state of the Telstra copper! Waste of time, waste of money, betrayal of the country! Those on FTTN will be stuck on 12:1 forever. 53/47

the fanbois are actually vested foreign interests  :D :D :D :D