Quote:sounds fair
No it doesn't - although de Bruyn is right when he says that the existing system is wrong. The whole idea of retailer award wages misrepresents what retailers need to do in the age of online shopping.
A retail worker at a supermarket has a whole different kind of job from one at David Jones or specialty retailers. A smart 18-year-old with a month or two experience can compete with the best as a checkout operator. (I've seen them - and in our district many of them are students and are very quick on the uptake.)
Equal wages for equal work - which means that award-mediated age discrimination here is ridiculous.
On the other hand if I go to DJs to buy a suit (a painful experience that I shall never suffer again), the help that I would get from someone fresh out of school is not the same as from someone who has years of experience in fitting men and who knows the store's stock inside out.
(As an aside, DJs is in the process of retiring its point of sale system - the dot matrix printers are finally going. With the new system they will supposedly be able to monitor sales by sales person in real time and tailor remuneration to results - bugger the industry award.)
Having said all that, shop assistants of all descriptions are being steadily replaced by systems on the web that - in many cases - do far better what people in shops used to do.
In the case of men's suits, there is a hybrid model operated out of Hong Kong. A tailor comes to Australia, rents a suite at a hotel in each capital city for a few days, advertises, provides copious samples of fabrics and styles, measures clients, flies back to Hong Kong - and ten days later the suit arrives with (if the client has ordered them) a second pair of trousers and a dozen bespoke shirts. Measurements are held on file against future orders.
Mr de Bruyn and his people are becoming irrelevant. It's time that they noticed that.