Australian Politics Forum - Sharp Increase In NBN Complaints

Sir Crook

Ex Member

Sharp Increase In NBN Complaints
Oct 9^th, 2015 at 2:25pm

Sharp increase in NBN complaints, Telecommunications Industry Ombudsman says
By Margaret Paul
ABC News
Updated about an hour ago

The Telecommunications Industry Ombudsman (TIO) has recorded a sharp increase in the number of complaints about the National Broadband Network (NBN). Sad

The Ombudsman's annual report for 2014 to 2015 shows the total number of complaints has fallen for the fourth year in a row, dropping 12.4 per cent last year to stand at more than 124,000.

But the number of complaints about the NBN increased by 70 per cent to 6,700 — mostly because of delays in connection and missed installation appointments.

Acting Ombudsman Diane Carmody said the number was not a surprise, as more people are signing up for the NBN, but the delays are extremely frustrating for customers.
NEW COMPLAINTS PER 1,000 CUSTOMERS
NATIONAL RATE 5.8
VIC 5.9
NSW 5.1
SA 5.1
QLD 4.4
TAS 4
WA 3.9
NT 3.1

"Why are things not going right? Why is it that when technicians are booked, they're not turning up? Why have they been perhaps diverted to some other job?" Ms Carmody said. Sad

She said the TIO had met with the telcos and the NBN about the issue, but it is up to them to improve their communication.

"I think getting them together around the table is the first important thing, to work out what are those systems and to talk with each other," Ms Carmody said.

The report shows there was a 21 per cent drop in the number of complaints about mobiles.

Ms Carmody said that was because investment in infrastructure has improved coverage, and fewer complaints about excess data charges.

There was a slight increase in complaints about landlines and internet connection.

Back to top

IP Logged

Jovial Monk Gold Member Offline Dogs not cats! Posts: 45888 Gender:	Re: Sharp Increase In NBN Complaints Reply #1 - Oct 9^th, 2015 at 3:19pm Yeah, let’s run FTTN over this crappy copper, what could go wrong?
Back to top	Get the vaxx! 💉💉 If you don’t like abortions ignore them like you do school shootings. IP Logged

mariacostel Gold Member Offline Australian Politics Posts: 7344 Sydney Gender:	Re: Sharp Increase In NBN Complaints Reply #2 - Oct 9^th, 2015 at 3:25pm Jovial Monk wrote on Oct 9^th, 2015 at 3:19pm: Yeah, let’s run FTTN over this crappy copper, what could go wrong? Maybe you could try reading.... it is about MISSED APPOINTMENTS.
Back to top	IP Logged

Jovial Monk

Gold Member

Offline

Dogs not cats!

Posts: 45888
Gender: male

Re: Sharp Increase In NBN Complaints
Reply #3 - Oct 9^th, 2015 at 4:42pm

It is about complaints.

The copper is rotten. The copper is too thin, that is why the idiots are rolling out new copper!

Quote:

Consumer complaints about problems with their phone and Internet services soared to 124,000 in the 12 months of the 2014-2015 financial year as telcos grapple with maintaining service levels under the strict regime of the Telecommunications Consumer Protections (TCP) code.

The latest report from the Telecommunications Industry Ombudsman (TIO) reveals the significantly high level of complaints about mobile, Internet and landline services which still plague the industry even after the total number of complaints about telcos dropped 10.5% in 2014-2015.

http://www.itwire.com/it-industry-news/telecoms-and-nbn/69793-thousands-hit-the-...

See the bit about “landline services?”

Back to top

« Last Edit: Oct 9^th, 2015 at 4:47pm by Jovial Monk »

Get the vaxx! 💉💉

If you don’t like abortions ignore them like you do school shootings.

IP Logged

greggerypeccary

Gold Member

Offline

Australian Politics

Posts: 136453
Gender: male

Re: Sharp Increase In NBN Complaints
Reply #4 - Oct 9^th, 2015 at 5:18pm

Quote:

"Why are things not going right? Why is it that when technicians are booked, they're not turning up?

It took me three goes to get a technician out to install my NBN.

The first two times, they just didn't show up.

No explanations, and no apologies.

The same thing has happened to a few people I know here in Vic Park.

Now that it's up and running, though, it's fantastic.

No more buffering of porn YouTube videos. Yay!

Back to top

IP Logged

Swagman Gold Member Offline Beware of cheap imitations...... Posts: 15095 Illawarra NSW Gender:	Re: Sharp Increase In NBN Complaints Reply #5 - Oct 10^th, 2015 at 9:39am greggerypeccary wrote on Oct 9^th, 2015 at 5:18pm: No more buffering of porn YouTube videos A fine example of the value of Labor's massive pork barrel. .......taxpayers paying for Pecker's porn.....how much porn does Pecker pick?
Back to top	IP Logged

philperth2010

Gold Member

Offline

Australian Politics

Posts: 20148
Perth
Gender: male

Re: Sharp Increase In NBN Complaints
Reply #6 - Oct 10^th, 2015 at 9:46am

Swagman wrote on Oct 10^th, 2015 at 9:39am:

greggerypeccary wrote on Oct 9^th, 2015 at 5:18pm:

No more buffering of porn YouTube videos

A fine example of the value of Labor's massive pork barrel.

.......taxpayers paying for Pecker's porn.....how much porn does Pecker pick? Grin

The internet delivers much more than porn Swag....Build it once and built it last....This shambles will be obsolete before it is finished....Malcolm Turnbull will go down in history as the man who delivered a dud!!!

Angry

Back to top

If knowledge can create problems, it is not through ignorance that we can solve them.
Isaac Asimov (1920 - 1992)

IP Logged

greggerypeccary Gold Member Offline Australian Politics Posts: 136453 Gender:	Re: Sharp Increase In NBN Complaints Reply #7 - Oct 10^th, 2015 at 9:49am Swagman wrote on Oct 10^th, 2015 at 9:39am: greggerypeccary wrote on Oct 9^th, 2015 at 5:18pm: No more buffering of porn YouTube videos A fine example of the value of Labor's massive pork barrel. .......taxpayers paying for Pecker's porn.....how much porn does Pecker pick? A lot more, now. Thanks to the NBN
Back to top	IP Logged

Jovial Monk Gold Member Offline Dogs not cats! Posts: 45888 Gender:	Re: Sharp Increase In NBN Complaints Reply #8 - Oct 10^th, 2015 at 9:49am Watching Turncoat sell his soul at the NSW Lib council.
Back to top	Get the vaxx! 💉💉 If you don’t like abortions ignore them like you do school shootings. IP Logged

greggerypeccary Gold Member Offline Australian Politics Posts: 136453 Gender:	Re: Sharp Increase In NBN Complaints Reply #9 - Oct 10^th, 2015 at 9:51am philperth2010 wrote on Oct 10^th, 2015 at 9:46am: The internet delivers much more than porn Swag....
Back to top	IP Logged

Johnsmith Gold Member Offline Australian Politics Posts: 4716 Gender:	Re: Sharp Increase In NBN Complaints Reply #10 - Oct 10^th, 2015 at 10:32am Sharp Increase In NBN Complaints it's OK, the adults are in charge
Back to top	When politicians offer you something for nothing, or something that sounds too good to be true, it's always worth taking a careful second look. (Malcolm Turncoat) IP Logged

cods Gold Member Offline Australian Politics Posts: 88048	Re: Sharp Increase In NBN Complaints Reply #11 - Oct 10^th, 2015 at 11:21am how many people had the NBN when labor were last in power??????..about 25 wasnt it??>. ..somewhere in the backwaters of tassy..
Back to top	IP Logged

BatteriesNotIncluded Gold Member Offline MediocrityNET: because people died for this! Posts: 26966	Re: Sharp Increase In NBN Complaints Reply #12 - Oct 10^th, 2015 at 1:35pm Jovial Monk wrote on Oct 9^th, 2015 at 3:19pm: Yeah, let’s run FTTN over this crappy copper, what could go wrong? Entropy is a fact: paul morphy worked it out years ago and went crazy before he turned 20
Back to top	Sure....they're anti competitive as any subsidised job is. It wouldn't be there without the tax payer. Very damned difficult for a brainwashed collectivist to understand that I know.... (swaggy) IP Logged

BatteriesNotIncluded Gold Member Offline MediocrityNET: because people died for this! Posts: 26966	Re: Sharp Increase In NBN Complaints Reply #13 - Oct 10^th, 2015 at 1:36pm cods wrote on Oct 10^th, 2015 at 11:21am: how many people had the NBN when labor were last in power??????..about 25 wasnt it??>. ..somewhere in the backwaters of tassy.. cods loves entropy:
Back to top	Sure....they're anti competitive as any subsidised job is. It wouldn't be there without the tax payer. Very damned difficult for a brainwashed collectivist to understand that I know.... (swaggy) IP Logged

BatteriesNotIncluded

Gold Member

Offline

MediocrityNET: because
people died for this!

Posts: 26966

Re: Sharp Increase In NBN Complaints
Reply #14 - Oct 10^th, 2015 at 1:37pm

mariacostel wrote on Oct 9^th, 2015 at 3:25pm:

Jovial Monk wrote on Oct 9^th, 2015 at 3:19pm:

Yeah, let’s run FTTN over this crappy copper, what could go wrong?

Maybe you could try reading.... it is about MISSED APPOINTMENTS.

maria is a woman who rushed in too soon... and forgot to add the situation up and is now crying in the hands of her sexless cousin Shocked

go girl power Wink

Back to top

*Sure....they're anti competitive as any subsidised job is. It wouldn't be there without the tax payer. Very damned difficult for a brainwashed collectivist to understand that I know.... (swaggy) *

IP Logged