Bobby. wrote on Oct 31
st, 2015 at 9:49am:
Bam wrote on Oct 31
st, 2015 at 9:42am:
Bobby. wrote on Oct 31
st, 2015 at 8:56am:
Centerlink was almost impossible to contact over the phone - a one hour wait was normal with poor advice
that was always different to other Centerlink "advice" & wrong.
The people who work there don't even know the rules themselves.
Centerlink sucks.
Have you had a look at the rules? You need a law degree to understand them all. Multiple Acts of Parliament, each running to many hundreds of sections and heavily modified. Very complex legislation makes for very complex rules. I am not surprised that they have difficulty.
If the legislation was simplified, the rules would be easier to follow for everyone. We can start by abolishing numerous petty reasons to cut payments. There's no need for the constant cattle prod treatment.
I never had access to the rules.
The legislation is available online. You can even take a look if you have a sense of morbid curiosity. Just the thing to do on Halloween.
Quote:It seemed to me that they made them up.
Ask 5 different Centerlink people &
you'll get 5 different answers.
That's not unusual. But I maintain that it's not the staff's fault that the rules are so complex they have difficulty with them.
Quote:In my case I had a redundancy pay out which
also consisted of Long Service leave & holiday pay.
When they saw that I had a lot of money they didn't want to know me.
Yes, they expected you to use up your leave entitlements first. You would have been eligible for payment after the leave was used up.
That rule has been around for decades.
I agree though that they should have been more helpful.
Quote:They did however what to know the guy with tattoos all over his face -
they couldn't do enough to help him.
Best not to judge others by appearance. That doesn't mean you weren't correct in your assessment, but you don't actually know for sure.
Too many people are too quick to judge others on insufficient information. That's why anyone out of work for six months finds it very difficult to get work. Employers just assume they are unemployable without even calling them in for an interview. It's crazy.
You found work though, good on you. Not everyone who is retrenched is so fortunate.
Thanks.
Why can't the Govt. just be honest?
you won't get any help from Centerlink.
It doesn't matter how much taxes you've paid or how unfair it is.