Gordon wrote on Mar 9^th, 2022 at 8:22pm:


you read the two articles. No one said self checkout was the only reason.

and crap about bunnings. I've never used self service at bunnings and I go their several times a week. I've always had an option available. That wasn't available at masters for a long time. By the time they fixed it, most people had already formed their first impression of them. They never recovered

UnSubRocky wrote on Mar 9^th, 2022 at 4:32pm:


Nope I would not pop over to self serve… I would go to the “8 items or less” express checkout.

I would avoid self checkout as much as possible, for some reason I can’t stand them. My daughter loves it and when we are shopping together she always steers the trolley into the self checkout… I’m protesting and she’s reassuring me it’s okay 

In a situation where the self-checkouts are available, having a few items in hand for purchase would not be enough of a motivation to go use one of them? Do you want to stand in line and get in the way of other shoppers trying to get by? Surely, getting out of the store in a timely manner is part of the reason you want to shop somewhere.

Sophia wrote on Mar 9^th, 2022 at 10:35pm:


FIVE ITEMS OR LESS??? That's called going to a petrol station 😂🤣😆

If I see ONE item that's been decently reduced in price I will buy 5 x that 1 item 😂🤣😆

Nahh if I go shopping - a small shop is usually 25 items.

And I always use the checkout with the friendly customer service officer waiting for me with a smile.

I tell you what else I do...I am regularly asked for feedback too (because I get sent emails through my rewards points card). 

Would you like to guess what I do with those emails?

Yep. I use that opportunity to fight for the jobs of those customer service officers. How? By highlighting how thankful I am for the wonderful and competent way they scan and pack everything for me in departments which makes it easy for me to unpack when I get home. I also throw in a sentence about how I have high standards wrt cleanliness and being careful with items such as bread and eggs which are prone to getting squashed if not packed properly. And how pleased I am to see that the customer service officers who serve me at the checkout have been properly trained to show respect for items such as eggs and bread etc by placing them carefully at the top making sure these items are secure and safe.

Oh I go on about their lovely smiles etc and I always end my feedback with sentences like ....these well trained officers are for me the face of a trustworthy brand yadda yadda yadda ( I make sure it's well constructed before I release it ).

Hilarious conversations follow next time I go back for more shopping. Apparently these positive feedback emails filter through the line right up to senior levels. Everyone gets told. And the service officers in question gets a bit of recognition and a box of chocolates or a gift voucher (not sure what it is).

It's ever so easy to complain about a person. It's over so much nicer to compliment them.

Anyway the sun is out and my 3rd load of washing is about to go up. Cheers 😎

Gordon wrote on Mar 9^th, 2022 at 8:33pm:


yes, it was the biggest complaint. No one I spoke to ever mentioned any of the other issues apart from the occasional comment about quality.

Go on, tell me what what the biggest complaint i heard was again, I love  handing you your arse on a plate all the time.

run away while you can turdie, I've made enough off a fool of you for now

Gordon wrote on Mar 10^th, 2022 at 5:41pm:



are you really that stupid? I mean, I know you were never very intelligent, but even I thought you at least understood some English.

What part of 'no one I spoke to' did you fail to understand