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Telstra is crap (Read 3447 times)
Marla
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Re: Telstra is crap
Reply #30 - May 13th, 2023 at 6:39am
 
Jovial Monk wrote on May 12th, 2023 at 7:14pm:
I HAVE to be with Telstra (no usable NBN, thanks bloody Libs) but they suck, hard.




Yeah! Thanks, Obama.
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John Smith
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Re: Telstra is crap
Reply #31 - May 13th, 2023 at 7:42am
 
UnSubRocky wrote on May 12th, 2023 at 11:45pm:
John Smith wrote on May 12th, 2023 at 11:06pm:
Another moron. 
The point is that  a phone company has made it so you cannot phone it.
Never mind the fact that Telstra redirected the phone number of a business to a third party in the first place.

I know why it's beyond turdie,  he's as high as a kite. But what's your excuse?


You called up to make a request to have a connection fault corrected. A fault that you said was corrected by "turning the modem off and then back on". And you were on the phone for an hour before you sort your own solution? The only moron here is yourself. You could have avoided posting your experience trying to get through to Telstra, when you yourself said that the phone call was not necessary to solve your problem.

Why do I try and solve a problem myself before I ask others for help resolving simple matters? I dunno. Probably my stubbornness in not wanting to let others see me as weak or useless. Why did you jump on the phone when a simple solution presented itself?



No you moron.  I called to find out why they redirected my business number to a third party. I know it's beyond you but that is not good for business and costs me money.

It's like stupidity reigns supreme on this forum.
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Jovial Monk
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Re: Telstra is crap
Reply #32 - May 13th, 2023 at 7:52am
 
greggerypeccary wrote on May 13th, 2023 at 6:35am:
Carl D wrote on May 12th, 2023 at 11:48pm:
Jovial Monk wrote on May 12th, 2023 at 11:42pm:
What technology do you have, Carl? FTTH, FTTN. . .?


FTTH since September 2015.

We were lucky... the last street in Rivervale heading north from Orrong Road to get FTTH before everyone else got FTTN.

And we only got it because it had already been contracted to be done under the previous Federal Labor government before the Liberals won the 2013 election and stuffed up the rest of the NBN after that.


Same here - we were lucky and got the FTTH before it changed.

Fibre right into the lounge room Smiley


Lucky prick!

I first tried satellite NBN—ran out of data allowance in 2 weeks and it was s l o w  a s  h e l l !

ADSL possible because satellite is the NBN tech (for a whole township, that ain’t right!) slow but unlimited data. Will ring the Telstra ADSL number, see if speed can’t be fixed, bet the connection to the line is corroded.
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Re: Telstra is crap
Reply #33 - May 13th, 2023 at 8:06am
 
Jovial Monk wrote on May 13th, 2023 at 7:52am:
greggerypeccary wrote on May 13th, 2023 at 6:35am:
Carl D wrote on May 12th, 2023 at 11:48pm:
Jovial Monk wrote on May 12th, 2023 at 11:42pm:
What technology do you have, Carl? FTTH, FTTN. . .?


FTTH since September 2015.

We were lucky... the last street in Rivervale heading north from Orrong Road to get FTTH before everyone else got FTTN.

And we only got it because it had already been contracted to be done under the previous Federal Labor government before the Liberals won the 2013 election and stuffed up the rest of the NBN after that.


Same here - we were lucky and got the FTTH before it changed.

Fibre right into the lounge room Smiley


Lucky prick!

I first tried satellite NBN—ran out of data allowance in 2 weeks and it was s l o w  a s  h e l l !

ADSL possible because satellite is the NBN tech (for a whole township, that ain’t right!) slow but unlimited data. Will ring the Telstra ADSL number, see if speed can’t be fixed, bet the connection to the line is corroded.


I've got a few customers who have tried that starlink and they're very happy with it. Maybe you should try that
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Re: Telstra is crap
Reply #34 - May 13th, 2023 at 8:26am
 
Jovial Monk wrote on May 13th, 2023 at 7:52am:
greggerypeccary wrote on May 13th, 2023 at 6:35am:
Carl D wrote on May 12th, 2023 at 11:48pm:
Jovial Monk wrote on May 12th, 2023 at 11:42pm:
What technology do you have, Carl? FTTH, FTTN. . .?


FTTH since September 2015.

We were lucky... the last street in Rivervale heading north from Orrong Road to get FTTH before everyone else got FTTN.

And we only got it because it had already been contracted to be done under the previous Federal Labor government before the Liberals won the 2013 election and stuffed up the rest of the NBN after that.


Same here - we were lucky and got the FTTH before it changed.

Fibre right into the lounge room Smiley


Lucky prick!



Yeah, I know.

I couldn't believe it when the technician knocked on my door.

He was letting me know that he was laying the PVC conduit for the fibre down the edge of my driveway.

"Fibre?  You mean copper wire?"

"Nope, fibre.  This is the last street to get fibre then we switch to copper".

Smiley
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Carl D
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Re: Telstra is crap
Reply #35 - May 13th, 2023 at 9:09am
 
Jovial Monk wrote on May 13th, 2023 at 12:26am:
Nice. I am on ADSL 13/0.8. Crap.

But Labor should get rid of the stupid 20:5, 50:20 and 100:40 crap and charge for data up/downloaded and let you select any speed: with FTTH costs the same for 1Gbps symmetric as 12:1!


Friends of ours who live in Ballajura (about 15km north of the Perth CBD) had Telstra cable for nearly 20 years until they got (i.e. HAD to get - they had no choice) NBN about 2 or 3 years ago.

Their whole area was wired with coaxial cable when it was being established in the 80's. They had virtually unlimited download speed with cable (I believe the upload speed was fairly slow but that didn't matter to them). In fact, their download speed was only limited by the capacity of wherever they were downloading from. I remember watching him download something at 130Mbps when I was there one day in the early 2000's.

Can't remember what their data allowance was per month but I believe it was pretty generous.

They also had Foxtel through the coaxial cable. The home phone used the 'old fashioned' copper wires which they had to use for dial up internet until they had cable set up about 2002 and their home phone still used the copper wires until they got NBN.

When they were connected to the NBN they got HFC - Hybrid Fibre/Coaxial except that they're now paying more for a 50/20 plan with NBN than they were with their previous 'unlimited download speed' cable.

They tried 25/5 to start with but they do a lot of downloading and streaming, etc. and he and his wife have separate PC's which are both used at the same time a lot.

And to top it all off their home phone has never worked properly since it was connected to HFC (through their modem) despite numerous calls to Telstra to try and get it sorted out. The phone always drops the calls within a minute or two of the calls being connected.

It worked perfectly with the old copper wires from when they built the place in 1988 until they got NBN.

They don't care about the home phone now anyway because (like nearly everyone else these days) they use their mobiles.


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« Last Edit: May 13th, 2023 at 10:50am by Carl D »  

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Re: Telstra is crap
Reply #36 - May 13th, 2023 at 10:19am
 
John Smith wrote on May 12th, 2023 at 8:47pm:
freediver wrote on May 12th, 2023 at 7:39pm:
John Smith wrote on May 12th, 2023 at 7:26pm:
freediver wrote on May 12th, 2023 at 7:23pm:
John Smith wrote on May 12th, 2023 at 7:21pm:
freediver wrote on May 12th, 2023 at 7:15pm:
Quote:
In the end I rebooted my modem and the problem sorted itself out.


https://www.itro.com.au/wp-content/uploads/2020/06/Have-you-tried-turning-it-off...



Not really the point is it dumbarse


It's not your fault John. It's telstra's.


That a phone company doesn't have a phone number for it's customers to call? Absofuckinglutely


Exactly. It's telstras fault your customers couldn't call you for several hours because your modem needed rebooting.

Do you call Microsoft every time your computer crashes?


My computer didn't crash moron. And it was telstra who redirected the phone to start with.   Is there a point to your stupidity or are you just trying to reassure your members that you're just  as stupid as you usually are 


Read it again John: Do you call Microsoft every time your computer crashes?

How do you know it was telstra who redirected your phone? I am hardly going to rely on your IT skills if you spend two hours on the phone instead of rebooting.

Was your plan to demand telstra send someone out to press the button for you? Or did you just want an IT expert to give you permission to turn your own modem off and back on again?
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Re: Telstra is crap
Reply #37 - May 13th, 2023 at 12:33pm
 
Marla wrote on May 13th, 2023 at 6:39am:
Jovial Monk wrote on May 12th, 2023 at 7:14pm:
I HAVE to be with Telstra (no usable NBN, thanks bloody Libs) but they suck, hard.




Yeah! Thanks, Obama.


At least you live in a country with a comprehensive telecommunications industry. In Australia, you only get good service in the major cities and regional centres. Rural areas with small townships, you might as well be using smoke signals.
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Re: Telstra is crap
Reply #38 - May 13th, 2023 at 12:39pm
 
John Smith wrote on May 13th, 2023 at 7:42am:
UnSubRocky wrote on May 12th, 2023 at 11:45pm:
John Smith wrote on May 12th, 2023 at 11:06pm:
Another moron. 
The point is that  a phone company has made it so you cannot phone it.
Never mind the fact that Telstra redirected the phone number of a business to a third party in the first place.

I know why it's beyond turdie,  he's as high as a kite. But what's your excuse?


You called up to make a request to have a connection fault corrected. A fault that you said was corrected by "turning the modem off and then back on". And you were on the phone for an hour before you sort your own solution? The only moron here is yourself. You could have avoided posting your experience trying to get through to Telstra, when you yourself said that the phone call was not necessary to solve your problem.

Why do I try and solve a problem myself before I ask others for help resolving simple matters? I dunno. Probably my stubbornness in not wanting to let others see me as weak or useless. Why did you jump on the phone when a simple solution presented itself?



No you moron.  I called to find out why they redirected my business number to a third party. I know it's beyond you but that is not good for business and costs me money.

It's like stupidity reigns supreme on this forum.


Quoting your first post:

Quote:
Anyway, I try to call telstra to see whats going on but a business CANNOT get a phone number to call Telstra, a TELEPHONE COMPANY for assistance. The only number available is one they deliberately don't answer, all the whilst playing a recorded message asking you to download an app to contact them faster. I've had customers tell me they waited two hours on that line before it hung up on them. I waited an hour on the phone, whilst trying to deal with my customers at the same time, before I hung up. In the end I rebooted my modem and the problem sorted itself out.


So, you basically went from enquiring about a rerouted number, to an issue that was sorted out by rebooting the modem. Your whole post, dipstick, reads like a teenager with ADHD writing a letter to the editor.
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Re: Telstra is crap
Reply #39 - May 13th, 2023 at 3:47pm
 
I must have some good Karma banked somewhere, as I've been with Telstra since first getting the internet connected.

I started-off with a pre-paid dialup account in 2008 (slow and expensive), but quickly moved to mobile broadband (fast, but very expensive).

Got the NBN (unlimited d/l) through them in around 2015, which I still have.

My phone (Samsung A12) is with Telstra pre-paid - $30 per month is the 'sweet spot' for me, with unlimited calls and texts, and a decent data allownce , which is bankable. No issues there, either.

And I've literally never had any serious issues with them.

Yes - I have had to reboot the modem/router occasionally, but that's always my first step when troubleshooting, and generally fixes
the issue(s) there and then.
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« Last Edit: May 14th, 2023 at 11:05am by Kat »  

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Re: Telstra is crap
Reply #40 - May 13th, 2023 at 5:11pm
 
A little off topic.

Snorkling around Wollongong harbour and two guys asked if I could find their phone they lost into the water during the night around about where I was. It was high tide and a bit dark around the kelp. So I asked his mate to ring his phone. Diving down - sure enough, it lit up for an easy find. They were amazed, as I was - that it still worked. It was a NOKIA. Gotta hand it to the older phones.
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Re: Telstra is crap
Reply #41 - May 13th, 2023 at 6:51pm
 
freediver wrote on May 13th, 2023 at 10:19am:
John Smith wrote on May 12th, 2023 at 8:47pm:
freediver wrote on May 12th, 2023 at 7:39pm:
John Smith wrote on May 12th, 2023 at 7:26pm:
freediver wrote on May 12th, 2023 at 7:23pm:
John Smith wrote on May 12th, 2023 at 7:21pm:
freediver wrote on May 12th, 2023 at 7:15pm:
Quote:
In the end I rebooted my modem and the problem sorted itself out.


https://www.itro.com.au/wp-content/uploads/2020/06/Have-you-tried-turning-it-off...



Not really the point is it dumbarse


It's not your fault John. It's telstra's.


That a phone company doesn't have a phone number for it's customers to call? Absofuckinglutely


Exactly. It's telstras fault your customers couldn't call you for several hours because your modem needed rebooting.

Do you call Microsoft every time your computer crashes?


My computer didn't crash moron. And it was telstra who redirected the phone to start with.   Is there a point to your stupidity or are you just trying to reassure your members that you're just  as stupid as you usually are 


Read it again John: Do you call Microsoft every time your computer crashes?

How do you know it was telstra who redirected your phone? I am hardly going to rely on your IT skills if you spend two hours on the phone instead of rebooting.

Was your plan to demand telstra send someone out to press the button for you? Or did you just want an IT expert to give you permission to turn your own modem off and back on again?



If microsoft causes my computer to not do what it's supposed to do, damn oaf I'll call microsoft.

And I know it was telstra because it couldn't have been anyone else. Either deliberately or in how they set up the back ups. Ultimately they are responsible. I rely don't care what you rely on. You can continue to make up stories in your head or you can try to learn something, either way it's no skin off my nose.


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« Last Edit: May 13th, 2023 at 6:56pm by John Smith »  

Our esteemed leader:
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John Smith
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Re: Telstra is crap
Reply #42 - May 13th, 2023 at 6:55pm
 
UnSubRocky wrote on May 13th, 2023 at 12:39pm:
So, you basically went from enquiring about a rerouted number, to an issue that was sorted out by rebooting the modem.


Have you always struggled to walk and talk at the same time? I can call them to ask why they redirected my line whilst sorting out the issue you know. Doing one doesn't limit my ability to do the other. I dedicated an hour to finding the reason, after that I decided that it was taking more time than it was worth.
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Re: Telstra is crap
Reply #43 - May 13th, 2023 at 9:12pm
 
Been around the world with phone companies and 10yrs later, I'm back with helstra.
It sucks, but they're the only ones that have the coverage.
Optus are okay, but it will let you down.

I hate it, but I need it.
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Re: Telstra is crap
Reply #44 - May 13th, 2023 at 9:38pm
 


Oh yes... tell me about the pseudo-technology giant and its
continuously crappy non-service standards.  On the rare
occasions I've actually spoken with one of their Mumbai-based,
so-called customer "service" reps, I've ultimately wasted around
30 to 45 minutes of my time—listening to him/her read off each
of the progressive A4 response sheets stuck on his cubicle walls as
well thumbed problem "resolutions".

Laughably, most of them claim to be named Malcolm or Mathew,
Melanie or Michelle—you know, your typical Indian names LOL.

Anyway... escalating the issues I experience every day, week, or
month usually ends with Telstra referring me to the NBN Co. who
allegedly own and/or maintenance the nodes and 60-year-old copper
pair that allegedly connects me to the outside world.

Only problem?   There is NO way that customers can contact the
NBN Co. in any quick, uncomplicated way;  Telstra themselves refuse
to give you their number, simply claiming they "don't have that
information available at this time".

As far as I'm concerned, there needs to be a Senate inquiry into the
senior management, the field operations, the physical equipment,
and the customer service charter—of both companies.


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