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Telstra is crap (Read 4532 times)
John Smith
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Telstra is crap
May 12th, 2023 at 6:36pm
 

Today, I got a phone call on my mobile from someone who rang to tell me that my business phone had somehow been redirected to their mobile number (previous business owner) Shocked. I have two lines for the business, one for phone and one for fax (I know, but some people insist on it). 

No idea how it got redirected. My staff had used the phone earlier to call some clients then when my wife went to use it an hour later there was no ring tone. At the time we assumed Telstra was doing some temporary work on the line because our internet had no issues.

Anyway, I try to call telstra to see whats going on but a business CANNOT get a phone number to call Telstra, a TELEPHONE COMPANY for assistance. The only number available is one they deliberately don't answer, all the whilst playing a recorded message asking you to download an app to contact them faster. I've had customers tell me they waited two hours on that line before it hung up on them. I waited an hour on the phone, whilst trying to deal with my customers at the same time, before I hung up. In the end I rebooted my modem and the problem sorted itself out.

Absolutely disgraceful customer service from Telstra and I'll be looking for a new phone company, although as I'm in a smaller town I suspect my options are limited.


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Jovial Monk
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Re: Telstra is crap
Reply #1 - May 12th, 2023 at 7:14pm
 
I HAVE to be with Telstra (no usable NBN, thanks bloody Libs) but they suck, hard.

I finally got my modem end March—enquired and ordered in January! Two days later I got a bill. Told them I wasn’t paying it. They eventually cut my service off—I explained what happened on Twitter, service back on, first bill cancelled. Idiots.
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Re: Telstra is crap
Reply #2 - May 12th, 2023 at 7:15pm
 
Quote:
In the end I rebooted my modem and the problem sorted itself out.


...
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John Smith
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Re: Telstra is crap
Reply #3 - May 12th, 2023 at 7:21pm
 
freediver wrote on May 12th, 2023 at 7:15pm:
Quote:
In the end I rebooted my modem and the problem sorted itself out.


https://www.itro.com.au/wp-content/uploads/2020/06/Have-you-tried-turning-it-off...



Not really the point is it dumbarse
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freediver
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Re: Telstra is crap
Reply #4 - May 12th, 2023 at 7:23pm
 
John Smith wrote on May 12th, 2023 at 7:21pm:
freediver wrote on May 12th, 2023 at 7:15pm:
Quote:
In the end I rebooted my modem and the problem sorted itself out.


https://www.itro.com.au/wp-content/uploads/2020/06/Have-you-tried-turning-it-off...



Not really the point is it dumbarse


It's not your fault John. It's telstra's.
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John Smith
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Re: Telstra is crap
Reply #5 - May 12th, 2023 at 7:26pm
 
freediver wrote on May 12th, 2023 at 7:23pm:
John Smith wrote on May 12th, 2023 at 7:21pm:
freediver wrote on May 12th, 2023 at 7:15pm:
Quote:
In the end I rebooted my modem and the problem sorted itself out.


https://www.itro.com.au/wp-content/uploads/2020/06/Have-you-tried-turning-it-off...



Not really the point is it dumbarse


It's not your fault John. It's telstra's.


That a phone company doesn't have a phone number for it's customers to call? Absofuckinglutely
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freediver
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Re: Telstra is crap
Reply #6 - May 12th, 2023 at 7:39pm
 
John Smith wrote on May 12th, 2023 at 7:26pm:
freediver wrote on May 12th, 2023 at 7:23pm:
John Smith wrote on May 12th, 2023 at 7:21pm:
freediver wrote on May 12th, 2023 at 7:15pm:
Quote:
In the end I rebooted my modem and the problem sorted itself out.


https://www.itro.com.au/wp-content/uploads/2020/06/Have-you-tried-turning-it-off...



Not really the point is it dumbarse


It's not your fault John. It's telstra's.


That a phone company doesn't have a phone number for it's customers to call? Absofuckinglutely


Exactly. It's telstras fault your customers couldn't call you for several hours because your modem needed rebooting.

Do you call Microsoft every time your computer crashes?
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Jovial Monk
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Re: Telstra is crap
Reply #7 - May 12th, 2023 at 7:43pm
 
There SHOULD be a phone number for support! Geez!

Are cats critters, FD?
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freediver
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Re: Telstra is crap
Reply #8 - May 12th, 2023 at 7:44pm
 
Jovial Monk wrote on May 12th, 2023 at 7:43pm:
There SHOULD be a phone number for support! Geez!

Are cats critters, FD?


Ask Telstra Monk.

If you can find their phone number.
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greggerypeccary
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Re: Telstra is crap
Reply #9 - May 12th, 2023 at 8:19pm
 

I have one mobile phone with Telstra and one with Optus.

My NBN is with Optus.

Telstra is appalling.

I have a PO Box as my postal address, but I cannot get Telstra to recognise it - I just keep going round and round in circles with them.

When I went into a Telstra shop for assistance the young lady there was very friendly and she gave me her email address: "Any problems at all, you email me and I'll fix it for you.  Guaranteed".

So, I emailed her: "I can't get through on the phone number you gave me - it either rings out or cuts me off shortly after answering".

Her response: "Keep trying. That number gets quite busy".

Telstra IS crap.
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Jovial Monk
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Re: Telstra is crap
Reply #10 - May 12th, 2023 at 8:33pm
 
freediver wrote on May 12th, 2023 at 7:44pm:
Jovial Monk wrote on May 12th, 2023 at 7:43pm:
There SHOULD be a phone number for support! Geez!

Are cats critters, FD?


Ask Telstra Monk.

If you can find their phone number.

I am asking you, FD, not bloody Telstra.

Are cats critters?
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Get the vaxx! 💉💉

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John Smith
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Re: Telstra is crap
Reply #11 - May 12th, 2023 at 8:47pm
 
freediver wrote on May 12th, 2023 at 7:39pm:
John Smith wrote on May 12th, 2023 at 7:26pm:
freediver wrote on May 12th, 2023 at 7:23pm:
John Smith wrote on May 12th, 2023 at 7:21pm:
freediver wrote on May 12th, 2023 at 7:15pm:
Quote:
In the end I rebooted my modem and the problem sorted itself out.


https://www.itro.com.au/wp-content/uploads/2020/06/Have-you-tried-turning-it-off...



Not really the point is it dumbarse


It's not your fault John. It's telstra's.


That a phone company doesn't have a phone number for it's customers to call? Absofuckinglutely


Exactly. It's telstras fault your customers couldn't call you for several hours because your modem needed rebooting.

Do you call Microsoft every time your computer crashes?


My computer didn't crash moron. And it was telstra who redirected the phone to start with.   Is there a point to your stupidity or are you just trying to reassure your members that you're just  as stupid as you usually are 
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John Smith
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Re: Telstra is crap
Reply #12 - May 12th, 2023 at 8:50pm
 
greggerypeccary wrote on May 12th, 2023 at 8:19pm:
I have one mobile phone with Telstra and one with Optus.

My NBN is with Optus.

Telstra is appalling.

I have a PO Box as my postal address, but I cannot get Telstra to recognise it - I just keep going round and round in circles with them.

When I went into a Telstra shop for assistance the young lady there was very friendly and she gave me her email address: "Any problems at all, you email me and I'll fix it for you.  Guaranteed".

So, I emailed her: "I can't get through on the phone number you gave me - it either rings out or cuts me off shortly after answering".

Her response: "Keep trying. That number gets quite busy".

Telstra IS crap.



Many companies refuse to accept po boxes as your address.  I can understand when they need to ensure your identity but to refuse it as a delivery address is ridiculous.
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Gordon
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Re: Telstra is crap
Reply #13 - May 12th, 2023 at 9:14pm
 
13 22 00 or just call directly through their app and they have all your account details preloaded and verified when they answer.

I guess that's a bit hard when you're a.....

...
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IBI
 
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Gordon
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Re: Telstra is crap
Reply #14 - May 12th, 2023 at 9:19pm
 
freediver wrote on May 12th, 2023 at 7:39pm:
John Smith wrote on May 12th, 2023 at 7:26pm:
freediver wrote on May 12th, 2023 at 7:23pm:
John Smith wrote on May 12th, 2023 at 7:21pm:
freediver wrote on May 12th, 2023 at 7:15pm:
Quote:
In the end I rebooted my modem and the problem sorted itself out.


https://www.itro.com.au/wp-content/uploads/2020/06/Have-you-tried-turning-it-off...



Not really the point is it dumbarse


It's not your fault John. It's telstra's.


That a phone company doesn't have a phone number for it's customers to call? Absofuckinglutely


Exactly. It's telstras fault your customers couldn't call you for several hours because your modem needed rebooting.

Do you call Microsoft every time your computer crashes?


Did John dribble on his modem, again?


...
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IBI
 
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