A couple days ago…. At H.Jacks I thought I would try their crunchy chicken burger out.
I walked into the reception area and stood at the counter waiting to order.
It was about 3.30-4pm
I noted another person before me was ordering on the online screen.
So she stood waiting after.
And we waited and waited….
I noticed there seemed a staff shortage and they were attending to drive through orders only.
It got ridiculous!
The young female standing near me… we looked at each other with a not so impressed concern.
Spoke a few words and I said it looks like they’re understaffed too.
She had enough and started saying as she bent over the counter “excuse me, where’s the manager?!”
And he came and she didn’t mince words. Saying letting an elder person like myself left standing for ages waiting to order etc
I was feeling really “unhungry” after all this!
She walked out in disgust.
I stood there as another person came in and I asked… “Do drive throughs get served first and more quickly?” He winked and said “You got it, it’s best to, especially at peak times.
It’s too difficult for me to do drive through as I don’t hear the person taking order on speaker. And I want to ask for my seniors free drink too.
Never mind, more personal service is out of fashion.
I recall with R.Rooster when they were understaffed they locked the doors with an apology and to go via drive through.
I will write to H.Jacks to think in terms of doing same.
I am not a confrontational person on the spot… I take it all in and assess, and try to analyse all aspects.
So I’m certain writing with my identity and contact rather than anonymously, would get more serious thought to it.
Honestly, I’m too frightened to walk into fast food outlets now!
From plodding along thinking of a crispy chicken burger to landing in a big confrontational situation