The Federal Court has today ordered that Secure Parking Pty Ltd pay $10.95 million in penalties for making false or misleading claims about its pre-book “Secure-a-Spot” online parking service, following ACCC action.

Secure Parking admitted that, between July 2017 and June 2022, it made false or misleading representations to consumers by using the name ‘Secure-a-Spot’ and when it represented in marketing material that consumers using the Secure-a-Spot service would have a parking space reserved for them at a particular time and date, when that was not the case.

Secure Parking did not generally reserve car parking spaces for Secure-a-Spot customers. The company admitted that sometimes car parks reached capacity and, in some cases, customers with a Secure-a-Spot booking arrived to find the space they had booked was not available to them.